Support

Stuck, found a bug or lost a purchase? Email us and we will get back to you.

Reporting a bug

In the game, open Menu > Settings > Copy Support Info.
Paste the text into your email. It contains the game version and your progress numbers, nothing personal.
Tell us what happened and what you expected. A screenshot helps.

Common questions

Where is my progress saved?

On your phone. Uninstalling the game or clearing its data deletes your progress, so do not do that if you want to keep it.

I bought something but did not get it

Close the game completely and open it again; purchases are checked with Google Play or the App Store each time the game starts. If it is still missing, email us with the order number from your receipt.

How do I remove ads?

Buy Premium No Ads in the store. It removes banners and full-screen ads and is restored if you reinstall the game. Rewarded ads stay available if you want the extra supplies.

How do I change my ad privacy choice?

Open Menu > Settings > Ad Privacy. See our privacy policy for what the ads use.

How do I turn reminders on or off?

Open Menu > Settings > Notifications. You can switch off chest reminders and come-back reminders separately.